Cancellation Policy
Understanding our flexible cancellation terms and refund policies
Last Updated: December 20, 2025
Important Notice
All cancellations must be submitted through our platform or by contacting our support team. Cancellation policies are strictly enforced to protect both guests and property owners.
Standard Cancellation Policy
Stay Formosa operates under a tiered cancellation policy based on the timing of your cancellation request. This policy balances flexibility for guests with protection for property owners.
Within 72 Hours of Booking (Grace Period)
100% Refund Available
- Full refund of the booking amount
- Applies regardless of the check-in date
- Refund processed within 5-7 business days
30+ Days Before Check-in
100% Refund Available
- Full refund of the booking amount
- Refund processed within 5-7 business days
7-30 Days Before Check-in
50% Refund Available
- 50% refund of the booking amount
- Refund processed within 5-7 business days
Less Than 7 Days Before Check-in
No Refund Available
- No refund of the booking amount
- Booking is considered final
- Travel insurance recommended for protection
Cancellations must be requested at least 24 hours before check-in. Past stays are not eligible for refunds.
Special Circumstances
Weather-Related Cancellations
In the event of severe weather conditions that make travel unsafe:
- Hurricane warnings issued by National Weather Service
- Mandatory evacuation orders for the Orlando area
- Airport closures preventing travel to Orlando
- Full refund or rebooking options available with documentation
Medical Emergencies
For documented medical emergencies affecting the primary guest:
- Hospitalization of primary guest or immediate family member
- Doctor's note required for verification
- Case-by-case review for partial refund consideration
- Travel insurance strongly recommended for full protection
Military Deployment
Active military personnel with sudden deployment orders may receive special consideration with proper military documentation.
Booking Modifications
Changes to existing bookings are subject to availability and the following terms:
- Date Changes: Subject to availability and rate differences
- Property Changes: Treated as new booking with cancellation of original
- Guest Count Changes: Must not exceed property capacity
- Rate Adjustments: Price differences apply for date/property changes
No-Show Policy
Guests who fail to check in without prior notification will be charged the full booking amount with no refund available. Properties may be re-rented after 24 hours of no-show.
Early Departure
No refunds are provided for early departure from the property, regardless of the reason. Guests are encouraged to purchase travel insurance for protection against unforeseen circumstances.
Refund Processing
When refunds are approved:
- Credit card refunds: 5-7 business days
- PayPal refunds: 3-5 business days
- Zelle refunds: Processed as new payment to guest
- Refunds issued to original payment method when possible
- Email confirmation sent when refund is processed
Travel Insurance Recommendation
Protect Your Investment
We strongly recommend purchasing travel insurance to protect against unforeseen circumstances such as illness, job loss, flight cancellations, or family emergencies. Travel insurance can provide coverage beyond our standard cancellation policy.
How to Cancel Your Booking
To cancel your reservation:
- Log into your Stay Formosa account
- Navigate to "My Bookings"
- Select the booking you wish to cancel
- Click "Request Cancellation"
- Confirm your cancellation request
- Receive email confirmation of cancellation and refund details
Contact Us
For questions about our cancellation policy or to request a cancellation:
Stay Formosa Guest Services
Email: shane@myformosahome.com
Phone: 407-253-6100
Hours: 24/7 Support Available
Response Time: Within 2 hours during business hours